FAQ
These are some of the most frequent questions we receive. If you have a question that is not listed here please contact us!
Q: Do I need to move my furniture?
A: No, we can clean around your furniture if you would prefer, but we always recommend removing the furniture from the room so that we can fully clean all of the area.
Q: Will your equipment remove pet stains?
A: Yes with the proper treatment and cleaning solutions we can remove all pet stains and odors.
Q: How do you spot pet stains?
A: We use a special black light that illuminates stains. We can show you what you otherwise don’t see!
Q: What equipment is brought into my home?
A: An industrial vacuum, Solution Sprayer, counter-rotating brush, suction hose, and a wand. We may also use corner guards to protect your walls.
Q: How will you clean my carpets?
A: First we will thoroughly vacuum with our industrial vacuum to remove any loose soil, dirt, and debris, we will then pretreat the carpet as well as any spots with pretreatment solution, next we use a counter-rotating brush to scrub the fibers of your carpet and bring the dirt to the surface, finally we use a wand and hot water to extract dirt and grime from your carpet.
Q: Will my house have a bad odor during the cleaning process?
A: No, unlike other cleaners, our state-of-the-art extraction and pump system is located and remains in the van. Any odors are extracted to the outdoor environment. The only thing you will smell is fresh clean carpets/upholstery. We take the dirty water with us when we leave.
Q: Are your cleaning products child, pet, and environmentally safe?
A: Yes all cleaning solutions, pretreatments, and stain removers are safe for children, pets, and the environment.
Q: How long will it take for my carpets to fully dry?
A: 1-3 hours based on the carpet pile. Thicker carpet may take longer to fully dry.
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